Archive for the 'Marketing and Sales' Category

Jan 03

The Long Shot

I had an experience recently that brought to light the importance of taking ‘long shots’ every once in a while.  What’s a long shot?  In the world of entrepreneurship, I would define a long shot as an initiative that has very little chance of success.  You might wonder why anyone sane would bother with a course of action that is bound to fail.  Put simply, the potential for gain is huge and the potential for loss, aside from rejection, is non-existent.  Allow me to illustrate.  A few months ago, I was reading an article in the National Post about the Canada Youth Business Foundation (www.cybf.ca).  It’s an organization that helps young entrepreneurs launch businesses.  In addition to providing financing through the Business Development Bank, they use a very hands-on approach by matching the entrepreneur with a qualified mentor for a period of two years.  The article was about a young entrepreneur in Montreal who started a retail store that sells products related to skateboarding.  He has having difficulties in the area of human resources.  A mentor from the Business Development Bank helped him deal with these issues by crafting a new HR and management strategy.

I was very impressed with the mentor.  He seemed very eager to help the young man succeed.  I thought to myself that he is exactly the kind of person I am looking for in a mentor.  I wondered if he would be willing to take on a similar mentoring role with me.  I read the article again to see if it mentioned his contact information.  It didn’t.  All I had was his name and where he worked (BDC).  I then went on the BDC website to search for his name.  Nothing either.  I could start calling each BDC branch one at a time, but it would be time consuming. Besides, I wouldn’t know what to say to him.  Personally, I’m a big fan of email.  I like getting a conversation going through email first before a face to face meeting.  It allows the exchange of basic information.  There is also less pressure on both sides and it is less intrusive (I find it annoying when I receive a call from someone, who wasn’t referred to me by somone I know, asking to meet me…it doesn’t seem natural).  If the email exchange goes well, I then suggest a meeting in person.

The problem here was that I couldn’t find the gentleman’s email address anywhere.  I then had a great idea…a real ‘long shot’.  Read more »

I previously mentioned a great book on small business marketing called Duct Tape Marketing by John Jantsch.  In it, he introduces a great concept called the marketing hourglass.  In marketing, we often hear about the marketing funnel.  where businesses “attempt to generate leads on a broad scale and then funnel them toward becoming a client with increased contact and content”.  Though useful, it leaves out a critical part, namely, what to do with clients once they have made a purchase.

What many new businesses don’t realize is that the majority of their growth will most likely come from:  (1) selling premium products and services to existing clients and (2)  the referrals generated by theses same clients.  I was talking to my programmer recently and asked him about how he markets his business and generates leads.  He told me he doesn’t do any marketing.  All his business comes from word of mouth or referrals.  I asked another friend of mine who operates a successful translation company with several employees.  He told me the exact same thing.    In both instances, I was expecting to hear about marketing strategies related to advertising, cold calling, B2B marketing, or today’s catch word, social networking. Read more »

I had my first meeting with my mentor about a week ago and one of the first questions he asked me was: “What is your unique value proposition?”  This was a new concept for me.  I started talking about some of the great features of my product (language training):  English for the professional setting, fast results, money back guarantee, etc.  However, as my mentor explained, a value proposition is more than a description of features.  It is a clear statement of the tangible results a customer gets from using your product or service.  It answers the key question that every customer asks:  “Why should I buy from you?”  A strong value proposition will set you apart from the competition.  In fact, your goal should be to communicate so much value that your prospect will no longer feel the need to go elsewhere.

Every company needs a strong UVP.  Benefits include greater differentiation from competitors, an increase in the quantity and quality of leads, and greater market share.  Once again, remember to include tangible results in your UVP.  Statements like “the most technologically advanced system in the market” and “best in its class” don’t mean much in today’s world.  Every other company uses a similar statement and there is no way of knowing who is telling the truth and who isn’t. Ask yourself:  “What makes me different from everyone else?”, “What need am I satisfying for my target market that others have not addressed?”  You can also ask your existing clients.  Their perspectives on why they do business with you might point you in the right direction.  The following is an example of a great value proposition:

“Our company is the exclusive provider of patent-pending project management software for paving contractors, saving U.S. contractors over $34M in 2005.”

The statement is specific.  It sets the company apart (exclusive provider, patent-pending software) and it demonstrates tangible results ($34M in savings in 2005).  It answers the questions who, what, and why all in one sentence.  Here are a few other good ones:

“Tectronica offers solutions that will improve productivity by 22%.”

“Our clients are able to reduce staff by 18% and maintain productivity levels.  In most cases, their productivity actually increases.”

“Our clients have experienced pay back periods of just nine months when investing in our technology.”

Negotiation

I attended a great workshop at YES Montreal a few months back on negotiation, an important skill for a small business owner.  It’s a skill we can put it to use in many different situations from our dealings with suppliers and customers to exchanges with our employees.

A key part of the negotiation process is preparation and the side that is best prepared normally has the upper hand.  This includes having a clear list of your objectives and the areas that you are willing to compromise.  It also means researching your adversary, their objectives and the underlying rationale.  The more information you have, the better.  The icing on the cake is to anticipate potential areas of disagreement and having alternative solutions ready. Read more »

Oct 02

The Expert

The Expert

In the area of entrepreneurship, I often seek out advice from people with more experience than me.  Naturally, I give their opinions a lot of weight since being a new entrepreneur, I can’t really counter their advice with experiences of my own.  A dilemma arose when I found that I was receiving conflicting advice from my ‘circle of experts’.

The topic of controversy was sales strategies.  I wanted to know the best ways to generate sales for a new  business.  The first expert told me to use the direct mail and cold calling methods.  “Sales are a pretty much a numbers game”, I was told.  “You make X number of calls from which you can expect to book X number of appointments, leading to the final result: X number of contracts.  Typically the conversion rate is around 10%, which can vary depending on the industry, the quality of the leads, etc.”  I was eager to apply this new knowledge but doubts began to surface when I spoke to the next expert.  Read more »

Communicating

A recent encounter I had brought to light the importance of effective communication.  It also demonstrated how easily a simple problem can become complex when we use an ‘inflexible’ style of communication.  The  incident happened at the local post office between two sales associates and me.  A few weeks ago, I signed up for a P.O. Box for my company.   As is often the case, I misplaced the receipt a few days later.  Several hours of searching the house was unsuccessful and I finally admitted defeat.

So off I went to the post office.  I told the two associates my dilemma and that I needed another receipt for income tax purposes.  The sales associates were not impressed.  I was met with comments like: “We don’t that”, “we don’t just randomly print receipts”, and  “it’s the customer’s responsibility to take care of their receipt after the purchase”.  I wasn’t too happy either.  I replied with comments like:  “How complicated can it be to print  a receipt?” and “why can’t you just give me something in writing?”. Read more »

survey

A survey is a great market research tool with many uses:  evaluating customer satisfaction, discovering areas for improvement, and even testing the level of interest for a new product.  It is an objective way to gather and analyze responses. Customer satisfaction is particularly important in this day and age.  Disgruntled customers no longer just share their frustrations with their close circle of friends.  Now, they also go on Twitter, Yelp.com, and YouTube and make their complaints public. Read more »

A few months back, I contacted  a leading association for small and medium businesses to inquire about becoming a member.  The person on the other end replied that she could meet me in half an hour to give me a  presentation on how everything worked.  I was so impressed by this level of service that I brought my checkbook to the meeting, ready to sign up.  However, about an hour after our meeting, I walked out of the coffee shop, blank check in hand, and somewhat disappointed.  So what happened? Read more »

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The power of color struck me recently as I was wandering the aisles of a local drugstore looking for a particular product:  the Starfrit Chopper, a great a little kitchen aid that saves hours of manual chopping and slicing.  I had a good idea in which aisle it might be.  But as I almost walked past one of the aisles, I caught a bare glimpse (through my peripheral vision) of a color combination almost halfway down the aisle.  I looked directly this time and started walking towards the product to read what was written on the box.  Sure enough, it was the Starfrit Chopper. Read more »

About a month back, I attended a great workshop by Tina Serano, co-owner of Beavertails, the company behind the delicious pastry that goes by the same name (and no, it’s not actually a beaver’s tail…it’s just shaped like one).

Tina had some great quotes on the topic of branding and small business in general that I wanted to share with my readers.  Branding, as its name suggests, refers to a company’s brand in the marketplace.  How do customers view the company? Why do they choose to do business with them?  Is it because of their  low cost? Quality? Fast service? Read more »

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